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One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to …
Overview
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Recent Reviews
Awards
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Reviewer Pros & Cons
Customer Lifecycle Marketing Manager
Malwarebytes (Computer Software, 501-1000 employees)
Video Reviews
2 videos
User Review: Gifting Customers Is Made Easy To Manage & Carry Our With Sendoso
01:54
Active Reciprocity of Sendoso Fosters Positive Results & Strengthens Customer Relations: User Review
03:14
Pricing
N/A
Unavailable
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://sendoso.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Sendoso?
Sendoso, a Sending Platform, is presented by the vendor as an effective way to connect with customers and drive revenue with personalized gifts, branded swag, eGifts, Cameos, and virtual experiences. The vendor states this makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right.
Sendoso Features
- Supported: Address Confirmation
- Supported: Amazon Integration
- Supported: Analytics
- Supported: Cameo Videos
- Supported: Send Tracker
Sendoso Screenshots
Sendoso Integrations
Sendoso Competitors
Sendoso Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Canada, UK, APAC, North America |
Sendoso Downloadables
Frequently Asked Questions
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Reviewers rate Support Rating highest, with a score of 7.6.
The most common users of Sendoso are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(249)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to centralize conversations, files, and project updates in one platform, making it easy for team members to collaborate and stay on the same page. With features like real-time messaging, task assignments, and file sharing, users have found that this product greatly improves efficiency and reduces the need for lengthy email threads or scattered communication channels. Reviewers have noted that the intuitive interface makes it easy for even non-technical team members to navigate and participate in discussions.
Another important use case of this product is for project management and task tracking. Customers have found that the product's robust project management tools help them stay organized and meet deadlines. The ability to create tasks, assign them to team members, set due dates, and track progress has been highly valued by users. They appreciate the visual overview of ongoing projects, including status updates and milestone tracking. Additionally, the platform's integration with other productivity tools has been a significant advantage, allowing users to seamlessly connect their project management workflows with other applications they regularly use.
A third notable use case of this product is for remote collaboration and virtual meetings. Users have reported that the video conferencing feature provides a reliable solution for hosting virtual meetings with participants located in different geographical locations. The high-quality video and audio capabilities ensure seamless communication, while additional features like screen sharing and chat functionality enhance collaboration during remote meetings. This has been particularly valuable for distributed teams or organizations with remote workers who rely heavily on virtual meetings to connect and collaborate effectively.
Lastly, this product serves as a valuable knowledge sharing tool within organizations. Users have found that the platform's knowledge base feature allows them to document and store important information, best practices, and resources in a centralized location. This makes it easily accessible to all team members, providing a reliable source of reference for frequently asked questions or common issues. The ability to search within the knowledge base and organize information in a structured manner has been commended by users, as it saves time and enhances knowledge sharing across the organization.
Overall, this product is highly versatile and caters to a range of use cases, including team communication, project management, remote collaboration, and knowledge sharing. Users have praised its user-friendly interface, robust features, and ability to streamline workflows, making it a valuable tool for improving productivity and collaboration within teams and organizations.
Users highly recommend using Sendoso to automate tedious tasks and create delightful experiences for customers and prospects through personalized gifts. They emphasize the importance of checking out Sendoso, praising its sales team for their exceptional assistance. Additionally, users suggest setting up a selection of go-to e-gifts and integrating with Amazon for a seamless and thoughtful engagement strategy with customers. Users also find Sendoso easy to use, with great integrations and results. They suggest trying Sendoso for prospecting purposes and ABM outreach.
Attribute Ratings
Reviews
(1-25 of 66)Companies can't remove reviews or game the system. Here's why
June 02, 2023
Quality gifting at your fingertips!
Sendoso is our go to gifting platform. We use it to surprise and delight customers, award them for tasks and activities completed, and for welcome gifts. Sendoso offers a range of gifting choices, from egift cards to swag, to chocolates and celebratory bubbly. <br>The range of goods available means we are never stuck for choice when gifting our customers across the globe - super important for us!
- A wide range of gifts!
- The best online customer service team I have ever experienced
- Thorough follow up on gifts sent
- Can't comment on room for improvement or wanting things done differently. Sendoso is a fantastic platform that is always expanding and growing with their customers. Their customer service should be a model for all companies it's so good! Very impressed overall by my experience with the team and the company.
May 26, 2023
Great! But can be $$ for a small biz
We use Sendoso to send swag and gifts to our clients as well as internally for our team members - from onboarding to parental leave, bereavement and team celebrations, Sendoso helps us with it all. Sendoso helps to store inventory that we create for branded swag, it's also a great resource for sending flowers or plants to team, sending baby gifts from the third party vendors and gift cards with a click of a button!
- Send curation
- Swag ideation and suggestions
- 3rd party partnerships for sending well curated and thoughtful gifts with a touch of a button
- On demand support centre
- Turnover with account managers and dedicated customer support specialists
- Competitive pricing for swag and curation - I have found some times 3x less with other vendors
Score 9 out of 10
Vetted Review
Verified User
Sendoso helps reps like myself engage with customers by sending them corporate gifts, such as ubereats giftcards in exchange for their time to get a meeting booked or a basket of gourmet snacks to thank a client for their partnership. it is used fairly often across our entire sales org
- seamless integration with salesforce
- many options to choose from
- great admin panel to track gifts
- automated emails that notify reps when the gift has been read, clicked, and redeemed. this can be tracked directly on SFDC on contacts page, but i'd like to get emails instead
February 08, 2023
Sendoso - The Power in Gifting
Score 9 out of 10
Vetted Review
Verified User
The Sendoso platform has enabled our sales teams to find new pathways for outreach and personalization. From cold outreach (Bottle of Wine) to celebrate acquisitions, Funding, or IPO, to pre and post-call gifting (coffee or lunch gift cards).
Sendoso helps make personal connections with your prospects and clients with intentional gifting and rewarding kind and helpful people who point you in the right direction.
Our booking to attendance has gone up and leveraging Sendoso paired with a few other solutions we have had record quarters back to back.
Sendoso helps make personal connections with your prospects and clients with intentional gifting and rewarding kind and helpful people who point you in the right direction.
Our booking to attendance has gone up and leveraging Sendoso paired with a few other solutions we have had record quarters back to back.
- Personalized Gifting
- Great options in gifting + Amazon plugin
- Great support team
- Ease of sending gifts
- Gift reporting insights for gifts a specific person most interact with (PLEASE MAKE THIS A THING)
- Sales Navigator plugin with gift suggestions based off their profile and interractions
- Ability to order food or gift from local shops of the prospect to be delivered if that store offers delivery service.
We use Sendoso for customer engagement and advocacy. Whenever a customer participates in our advocacy program and redeems points for rewards, that is fulfilled through Sendoso. We also send customers swag and gifts as a thank you when they participate in projects with us like provided product feedback, testimonials, or case studies.
- The gift and swag options are good
- Setting up a send int he interface is easy
- Automated email updates about the send are valuable
- Their gift card policy. A gift card should not be considered a successful send unless it is redeemed. It is ridiculous that opening an email is defined as a gift card being redeemed.
- The interface isn't super intuitive. It's easy to set up a send but I find the overall look and feel of the platform to be a bit clunky and unpleasant to work in.
- Improved service in more regions outside North America.
September 29, 2022
Sales Development with Sendoso
Score 10 out of 10
Vetted Review
Verified User
I book sales meetings online. I use Sendoso to both get people to agree to a meeting and thank them for coming to the meeting to increase the likelihood they show up.
- Increases hold rate
- Increases meetings booked
- Makes people happy
- I'm not sure if this is just the things that my company has signed up for or not, but part of my territory is in Canada and I'd like more options to send people besides Amazon cards.
August 31, 2022
Great tool to help stand out among other sellers!
I use Sendoso as a tool to break the ice with prospects/be more memorable, and send thoughtful e-gift cards after I see on LinkedIn that they were recently promoted. Or perhaps I got an out-of-office message saying they'll be on PTO, maternity leave/paternity leave, etc. <input value="true" id="hippowiz-ass-injected" type="hidden"><input value="none" id="hvmessage-toextension-listener" type="hidden">
- Offer a variety of e-gifts to send
- It integrates into SalesLoft
- Easy to use platform and you can track your progress
- Although it integrates into SalesLoft, the way it sends Sendosos isn't embedded within the email to give more context. It's sent as an e-gift card only (often times landing in someone's spam rather than their inbox). A workaround is to copy the link and send within the email itself, rather than through Sendoso.
August 17, 2022
Keep Teams & Customers Happy With Their Favorite Gifts!
We use Sendoso at my company for a variety of reasons. The top reasons we engage in the Sendoso platform are for customer milestones, sales cycle touch points, cross-sell/up-sell opportunity visibility, a new product launch for a customer, large sponsorships and events for bulk orders, employee celebrations, review and brand management campaigns, and customer testimonials, just to name a few! This allows our company to be very flexible in how we cater to our customers and new acquisition clients. We typically focus on using Sendoso as our primary incentivization to get in front of the client in a passive and delightful way, while also providing them some sort of value in the gifts during any decision-making process.
- Direct Sends from Vendors
- Support Team is Responsive
- ROI Tracking
- Analytics Tools
- Live Inventory Count
- Package Tracking
- Orders Out of SLA
- Unprocessed and Delayed Sends
August 04, 2022
An SDR's dream!
We use Sendoso for inbound and outbound prospecting. Sendoso helps us warm up to prospects by letting us send gifts if they have a work anniversary, are new to their role, or have reached any milestone in their life such as having a baby or getting a promotion. Prospects are more willing to accept a meeting and this helps us build relationships and move them through the sales cycle.
- Lets prospects choose what gift they want.
- Tracks if the prospect has clicked or redeemed their gift.
- Have prospects confirm their address before sending direct mail such as wine and cocktail kits.
- Notifications when budget is about to expire.
- Return budget to sales if the prospects don't redeem their gift in a timely manner (1-2 weeks) instead of months.
- More international gifts.
August 04, 2022
Easy UX, wish there were more options
I use Sendoso to send gifts to prospects, either as a gesture of congratulations, thank you, an enticement to meet with me for a discovery call, or to get them back on board for a demo.
- It integrates well with Salesforce and Outreach
- There are unique options
- A prospect can choose from a few different options
- There are so many buttons and drop downs to click before sending something; sometimes I miss one
- You have to manually choose your settings of sending gifts every time; I wish there was a way to change the " default settings"
- Sometimes the integration in Outreach lags, and when I'm on another prospects page and sending a gift it still auto-populates as the last prospect's email
July 31, 2022
Sendoso for the win!
Score 9 out of 10
Vetted Review
Verified User
Our SDR'\s have been utilizing Sendoso for quite some time now to provide incentive to show up to discovery and demos, as well as accelerate the sales cycle. As someone who has used similar platforms before, Sendoso is by far the best! Specifically their customer service, we have never had such a smooth implementation process when adding on a new tool to our tech stack. Also, they really listen to their customers in regards to new product features! I highly recommend Sendoso!
- Implementation
- Salesforce Integration
- User Friendly
- Allowing us to create a touch where the sender can choose a specific Sendoso direct item
We use Sendoso for driving outbound opportunities with key prospects, in tandem with our other Marketing campaigns such as email nurture and display advertising. Sendoso helps us warm up prospects to be more open to talking to us and willing to accept a meeting and show kind gestures throughout the Sales cycle and build increased rapport.
- Lets prospects choose what gift they want.
- Easy to access and redeem the gift.
- Able to send unique items from Amazon - highly personalized touch.
- Easy to track when people open and use the gifts.
- Address confirmation is straightforward.
- Ability to send e-card animation along with e-gift.
- Increased visibility into gift cancellations/refunds.
- Notifications when budget is about to expire.
May 20, 2022
A fast growing gifting powerhouse
We use Sendoso predominantly for its eGifting capabilities. I can send eGifts in the various currencies I need across a slew of vendors. In addition, I leverage their network of Direct vendors that allows me to send perishable baked goods, gourmet food, and plants to our prospects for demand generation and customers for appreciation. We also integrate Sendoso with Marketo to automate some aspects of our gifting campaigns. It helps us increase meeting show rates, event registrations, and overall satisfaction with our company.
- eGifting, and providing the recipient a choice of gifts.
- Integrating with Marketo.
- A diverse network of partner vendors.
- Inventory Counts
- CSM reassignment
- SLA adherance
April 26, 2022
RingCentral Mid-Market BDR
We use Sendoso at RingCentral. If a prospect shows up for a meeting or we need to guarantee that a prospect shows up for a meeting, we send them over a Sendoso for their time. It's a great tool to use and has shown a lot of success these past years.
- easy to use
- easy to send
- helps generate business
- my google chrome plugin doesnt always work
- sometimes the email alerts dont send
- having more selections to choose from
April 02, 2022
Sendoso gift automation and CRM integration
Sendoso allows us to automate gift sending - both physical and e-gifts.
- Gift sending automation
- E-gifts
- Physical gift warehouse/packaging
- Integration with CRM
- Tutorials
- More detailed FAQ
- Continue adding to tutorials
- Public pricing model on website
Score 8 out of 10
Vetted Review
Verified User
Our Sales, Marketing, and Client Success teams use it to send requirements tied to ABM campaigns, lifecycle marketing campaigns, and client advocacy initiatives.
- Pretty seamless integration: Salesforce and Marketo
- Campaign triggered sends
- End to end lifecycle reporting capabilities
- The ability to link/set-up a send directly from the catalogue would be helpful
- Support more seats for Plus or Pro members
- Best practices sharing... help enable your customers to be more successful
February 01, 2022
Brings it's A Player
Score 10 out of 10
Vetted Review
Verified User
We used Sendoso to enhance and augment our Field Marketing Campaigns and virtual events. We offered Ubereats cards for tech talk lunches and Uber cards for in-person events. We are now creating branded bundles for in-person events for post events as additional touches
- Creativity
- eGifts and Physical sends
- Swag and gifting
- Sendoso choice giftcards and when they expire
- The catalog is hard to use and find the exact wording of the item once you try to select by setting up a new touch
December 29, 2021
Great solution, made for super sender success!
Purchased, implemented, planned, built, and executed in Sendoso. Used extensively for direct mail, outbound sales, customer success, and extended digital and marketing initiatives. A dedicated super sender who loves using this platform. The team at Sendoso goes above and beyond and that shows in every initiative we launched collaboratively. A solid solution with many ways to be used (digital cards, gifts, onboarding, etc).
- Outbound.
- Marketing.
- Direct mail.
- Mobile analytics.
- Intuitive targeting.
- Ease of use.
December 16, 2021
Breaking through the Noise with Easily Sourced Custom Branded Items
Being on the marketing team, we use Sendoso to send campaigns that aim to progress stalled opps and accelerate opps. However, we also run a lot of campaigns alongside sales and have implemented different touches and strategies to help make the sending process more objective-based instead of just one-off gift cards that do not have a clear goal or follow-up communications tied to them. Additionally, marketing helps sales run meeting accelerators and SPIFFs, again aiming to have these sends be more objective-based. Lastly, the marketing campaigns in Sendoso will also include gift boxes with printed materials and even full prints of our newest white papers.
- The Custom Brand Shop has been a real game-changer.
- Easy to place curation requests and quick responses.
- The ability to send items through Amazon but also include inventoried items is great for higher value gift bundles and lets you avoid having to source items that you may not be 100% sure about the quantity needed.
- Adding shelf-stable food options to the Custom Brand Shop.
- Expanding global gift item options (egifts included).
- Increase Airtable (Sendoso Choice) gift options that are able to be branded but don't need to be sourced.
December 01, 2021
Sendoso
We use Sendoso for many different things within our organization including internal and external swag, customer gifts, brand awareness, eGiftcards, and even utilize their experience options. Sendoso has a wide variety of options to choose from, and you can even ship internationally. We are also able to track our sends and integrate the platform with Salesforce.
- Personalization.
- eGiftcard options.
- Array of merchandise and experience choices.
- More user friendly website.
- Quality control in sends.
- Processing times.
November 30, 2021
Sendoso does not disappoint
We use it for Sales and customer enablement, marketing initiatives, and in-person/virtual events. Sendoso lets us source neat and unique items that delight prospects and customers alike. We also use the eGifts quite a lot as a thank you gift or for lunch and learn type events. Love Sendoso!
- Source items.
- Manage multiple users.
- Enable sales and marketing.
- Internal employee gifts.
- Time from production to your item showing up in inventory could significantly go down.
- More organization.
- Inventory with more pictures of your items.
November 30, 2021
Honest Sendoso Review
I manage our Sendoso account and set up programs for sales development reps to help them get meetings and propel deals. I also use Sendoso for holiday gifting for partners and customers as well as gifting for internal employees. Finally, I use Sendoso for warehousing our event wearables, giveaways, and material that we use for onsite events.
- Warehousing
- eGift options for the United States
- Ideas for Sending
- Inventorying items
- eGift options for other countries
- Ease of setting up multiple touches
November 17, 2021
Helping SDRs to Increase Conversions and Lock Down More Meetings
Our SDR team is using Sendoso in their outbound prospecting and relationship-building motions with both prospects and current customers.
- Ease of Use - both through in platform use and dynamic links
- Responsiveness - they will respond with solutions very quickly
- Friendly
- Dynamic Links extended into gmail vs strictly through a SEP
- Better quick detection on failed/timed out sends
- More intuitive organization on the backend (admin settings)
November 06, 2021
Sendoso drives pipeline and helps keep your prospects engaged!
Score 8 out of 10
Vetted Review
Verified User
We use Sendoso to create direct mail campaigns that help us engage with prospects and drive pipeline.
- Integration with existing software like Salesforce.
- Constantly innovating and adding new products to the platform.
- Making sending and address verification easy.
- Address verification email often looks like spam.
- We have seen some delays in shipping of products.
November 06, 2021
Sendoso changed the game.
Score 10 out of 10
Vetted Review
Verified User
Our sales team is currently using Sendoso to create more engagement because Sendoso allows us to add a "human" touch vs feeling like a robot. One of the issues we were able to solve ever since we got it back in March is that we were able to see our pipeline creased dramatically. Having Sendoso in our tech stack is definitely a game-changer.
- Adding new cool features (Playbook) which includes awesome puns.
- Analytics Dashboard that is very useful to track ROI and who's using it the most.
- SaaS integration of current platforms.
- International sending.
- Providing more best practices for Marketing + Sales team to get better at.
- More images on touches!